Refund & Cancellation Policy
Effective Date: January 1, 2026 · Version 1.2
1. Operating Entity Disclosures
This Refund Policy applies to all tourism visa assistance transactions serviced by:
- Operator: EVISA ROUTE LTD (Trading as eVisaRoute)
- Registered Office: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
- Financial Support Desk: support@evisaroute.com (Attn: Refunds & Billing)
- Payment Gateway: Stripe, Inc. (PCI-DSS Level 1 Encrypted Processing)
2. Bifurcated Fee Structure
Every checkout total on our platform is completely transparent and consists of two distinct, itemized charges:
The statutory fee levied directly by sovereign immigration authorities (e.g., Egypt $25, Saudi Arabia $120). Collected on behalf of the government.
Our professional fee for pre-submission dossier review, passport OCR verification, photo compliance check, and manual lodging logistics.
3. Government Consular Fees: 100% Non-Refundable
Consular government fees cannot be refunded under any circumstances once an application is formally lodged or once government fees have been remitted to immigration portals.
Sovereign immigration authorities do not refund consular fees regardless of whether an application is approved, delayed, subject to additional background requests, or formally rejected. By submitting your application, you acknowledge that government fees are non-recoverable.
4. Professional Service Fee Refund Schedule
Our professional service assistance fee is eligible for refund based on the operational progress of your dossier:
| Application Stage | Refund Amount | Conditions |
|---|---|---|
| Stage 1: Before Review Commences | 100% Service Fee Refund | Applicant requests cancellation before an operations specialist begins auditing the dossier. |
| Stage 2: After Review, Before Government Lodgment | 50% Service Fee Refund | Specialist has reviewed documents, validated OCR, and formatted dossier, but dossier has not been submitted to the government portal. |
| Stage 3: After Official Government Lodgment | 0% Refund | Our operations work is complete and the application has been transferred to official consular systems. |
5. Refund Request Workflow & Timeline
- Submit a refund request by emailing support@evisaroute.com with your unique application reference (e.g. `VIS-2026-000102`).
- Our operations and finance team reviews the audit log timestamp to verify the application stage.
- Approved refunds are issued immediately through our Stripe merchant dashboard back to the original credit/debit card used at checkout.
- Stripe credit processing typically completes within 5 to 10 business days depending on your card issuer.
We strongly encourage applicants to contact our operations team before initiating a chargeback or payment dispute with their bank. Unjustified chargebacks on services that have already been audited and submitted to sovereign governments will be contested using our cryptographic immutable application snapshots and verified audit logs.
For questions regarding billing, please visit our Contact Desk or review our Terms of Service.