Terms of Service

2. Nature of Service: Independent Non-Governmental Consultancy

eVisaRoute is a private, independent visa logistics and documentation assistance service. We are NOT an embassy, consulate, high commission, or official immigration authority of any government.

Applicants have the legal right to apply directly to relevant sovereign government immigration departments without utilizing our assistance service. Our value consists of pre-submission document audit, passport OCR transcribing, format compliance verification, and manual filing logistics.

Payment of our professional service fee does NOT guarantee visa issuance or approval. Visa adjudication, validity, entry conditions, and granting remain at the sole, sovereign discretion of destination government authorities.

3. Guest Applications & Applicant Responsibilities

We operate exclusively on a guest application model without mandatory account creation or user dashboards:

• You receive a unique application reference number (`VIS-2026-XXXXXX`) and a secure cryptographic token to resume your session.
• You warrant that all biographical details, passport numbers, travel dates, and answers submitted are truthful, accurate, and complete.
• Submitting fraudulent, altered, or fabricated passports or supporting documents is strictly prohibited and will result in immediate cancellation without refund and report to appropriate authorities.

4. Automated Passport OCR & User Confirmation Obligation

Our platform incorporates automated optical character recognition (OCR) and machine-readable zone (MRZ) extraction to reduce manual data entry errors.

However, automated extraction is an assistive tool only. The applicant maintains the strict legal obligation to review, verify, and correct all extracted fields (including given names, surname, passport number, birth date, and expiry date) prior to advancing. eVisaRoute accepts zero liability for government visa rejection resulting from user-confirmed typographical errors.

5. Operations Audit Workflow & Processing Timelines

Once your payment is confirmed, your dossier enters our Operations Review workflow:

• Specialists manually review document clarity, photo backgrounds, and validity.
• If issues or ambiguities arise, our desk requests additional documentation via secure notification.
• Upon complete verification, staff manually lodge your application through the official destination government entry system.
• Stated processing durations (e.g. "3 - 5 business days") are government historical averages and are not contractual guarantees. Sovereign immigration backlogs, public holidays, or additional background screenings may extend processing periods.

6. Itemized Fees, Payments & Cancellation

Every checkout separates Government Consular Fees from our Professional Assistance Fees:

• Government Consular Fees: 100% non-refundable once remitted to or lodged with the destination government immigration post.
• Professional Service Fees: Refundable subject to the stages defined in our Refund Policy (100% prior to review, 50% post-review prior to lodging, 0% after lodging).
• All payments are securely processed in USD via Stripe.